Where to Go for Care

Family Wellness Center

Visit a Family Wellness Center for convenient, no-cost primary/acute health care, preventive care, telemedicine visits, and medications.

Medical Plan Provider

PPO Plan (Anthem Blue Cross Blue Shield Network)

• Hospitals: Choose Health Services Coalition providers from the list at lvhsc.org/coalition.
• Mental health/substance abuse treatment: Call the Harmony Healthcare EAP at 702-251-8000 or use the online provider directory.
• Prescription drugs: Use the Elixir Pharmacy Locator or call 800-361-4542.
• All other providers: Visit anthem.com and click “Find a Doctor” at the top right of the screen. Scroll down to “Search using your ID Number or Alpha Prefix” and enter “JTF.” Complete the requested information and click “Search.”

Engaged Care Plan (ECP)

Engaged Care Plan members must visit a Family Wellness Center first for primary health and wellness care. Only after visiting a center location within a recent 12-month period and/or receiving a referral from a wellness center provider can members access the PPO network (see above).

• Mental health/substance abuse treatment: Call the Harmony Healthcare EAP at 702-251-8000 or use the online provider directory.
• Prescription drugs: Use the Elixir Pharmacy Locator or call 800-361-4542.

Laboratory

Find the nearest Quest facility by visiting questdiagnostics.com or calling 800-377-7220.

Find the nearest Labcorp facility by visiting labcorp.com or calling 888-522-2677.

Urgent Care

Try any of these resources to find an in-network urgent care:

PPO Plan

•  Urgent Care Center: Visit anthem.com and click “Find Care” at the top right of the screen. Scroll down to “Member ID number or prefix” and enter “JTF.” Enter your zip code and select “Urgent Care” under More Options.
• On Demand Urgent Care: Use Doctoroo (888-888-9930) to request on-demand and on-location urgent care services provided by board-certified physicians, nurse practitioners, and physician assistants.

Engaged Care Plan

• Family Wellness Center: Same-day or next-day appointments are available for urgent care at the Family Wellness Centers as long as you book your appointment beforehand. Note: To visit an in-network urgent care facility, you must first visit a wellness center and/or receive a referral from a wellness center provider.
• On Demand Urgent Care: Use Doctoroo (888-888-9930) to request on-demand and on-location urgent care services provided by board-certified physicians, nurse practitioners, and physician assistants.

Telemedicine

Telemedicine uses the same technology as video chat services such as FaceTime and Skype, but is delivered using secure, HIPAA-compliant technology so your virtual office visits are completely confidential. Consultations generally last 10 minutes.

Use telemedicine when you have a minor medical issue that otherwise might require a visit to your primary care provider, an urgent care center, or an emergency room for a non-emergency issue. For both PPO plan and Engaged Care Plan members, you can access telemedicine benefits through the following:

• LiveHealth Online: livehealthonline.com
• Family Wellness Center: Marathon Health